TERMS AND CONDITIONS.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below with Paleo Ridge Raw working dog food Ltd.

For further information regarding ordering and shipping please see the ‘Delivery info’ link under ‘Contact ’ tab of the website

These Terms and Conditions and your use of this web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.

Before you place an order, if you have any questions relating to these terms and conditions please contact us.

All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 20%

Contract between the customer and Paleo Ridge Raw working dog food Ltd for the sale of our produce/products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer’s statutory rights.
Paleo Ridge Raw Dog Food reserves the right to cancel/refuse/refund orders without prior notification. Should Paleo Ridge Raw working dog food Ltd cancel/refuse/refund any order (if monies have been received) a full refund will be given within 14 days.

Prices and availability of goods is subject to change without notice. However the customer will be charged only the price of goods at the time of purchase. We reserve the right to substitute items of similar cost or type if ordered items are out of stock.
A delivery charge will be added to your order value where appropriate prior to checkout and payment will be shown.

DELIVERY POLICY AND TIMES.
Please see our ‘Delivery Info’ page for information about delivery time scales and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service, we do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.
Our couriers will leave safe, it is your responsibility to inform us if you do not have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If you order is taken back to the local depot it is your responsibility to collect or arrange another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers.
Paleo Ridge will not accept liability for incorrect address information, If your address does not exist on our couriers portal and we have to manually alter it, we will not replace or refund if the couriers fail to find/deliver to your address.

COMPLAINTS
All complaints must be made to us in writing at the address given at the bottom of this page or by email to paleoridge@hotmail.com. If the complaint relates to our products the product name, batch number and use by date MUST be included.

SHOP COLLECTIONS
All orders collected in store MUST be checked by you the customer while on premises, We absolutely will not accept claims for missing items after you have left the premises.

RIGHT TO CANCEL.
You may normally cancel your order (once accepted by us) for any reason prior to dispatch. If you order has already been picked and packed it will not be possible to cancel or refund it. If you do cancel the order any payments made by you will be refunded in full within 14 days.

REFUND POLICY.
Paleo Ridge Raw working dog food will refund you if you find out products arrive in an unsatisfactory condition or If for any reason what so ever you are not happy with our products. For damaged goods we must have photos within 12 hours of delivery. You must contact us before you dispose of damaged goods so we can advise as to whether we wish to arrange collection.
For those unhappy with our products we will refund on receipt of said goods being delivered back to us in the same condition in which they were dispatched. ( min return is 8kg to ensure goods remain frozen in transit) The law states perishable goods cannot be returned but we offer this as a courtesy to our customers. We will not refund the cost of shipping produce back to us.

Where there is a problem with delivery/couriers which result in your good arriving spoiled/damaged/missing or in an unsatisfactory condition , we will refund or replace your order on the following conditions,
Occasionally orders may be delayed by our courier in transit, Our boxes do keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected at 48 hours.
ALL claims for spoiled/damaged/missing/unsatisfactory goods and any other problems must be notified to Paleo Ridge Raw working dog food within 12 hours of receipt of delivery (photographic evidence must be supplied in all cases to verify any complaint regarding damaged/spoiled/unsatisfactory goods). Refunds will be processed within 14 days.

PAYMENT AND TAXES.
We accept online payment in a secure environment by credit/debit card. All transactions are shown in £ sterling by default, and will be charged in UK £ sterling against your credit/debit card.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate of 20%.

COPYRIGHT AND TRADEMARK.
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Paleo Ridge Raw working dog food Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may;

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Paleo Ridge Raw working dog food.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

All complaints and questions regarding Terms & Conditions should be directed to;

Paleo Ridge Raw working dog food
3 The Meadows
Waterberry drive
Waterlooville
Hampshire
PO7 7XX

We accept payment types
UK SA AUS IRL Food Origin
Organic
Compostable Box