*Christmas delivery scedule*

Our shop in Waterlooville will be open 10am – 4pm every Saturday. Throughout December we will also be open:

Thursday 5th December 6pm-9pm

Thursday 12th December 6pm-9pm

Thursday 19th December 6pm-9pm

 Online orders

24-Hour Christmas Delivery:

All next day orders (24-hour postcode) placed before 3:30pm on the 19th of December will be delivered on the 20th of December.

Any orders placed after this time, but before 3:30pm on the 26th of December will not be delivered until the 31st of December. Any orders after 3:30pm on the 26th of December will then be despatched on the 2nd January.

48-Hour Christmas delivery:

Please note for any orders which require a two-day service that are placed before 3.30pm on the 18th of December will be delivery on Friday the 20th of December.

Any orders placed after 3:30pm on 18th of December will be delivered on Wednesday 8th of January 2020.

Our normal delivery service and 12pm cut off will then recommence as from the 2nd of January.


Next day delivery

On all orders placed before 12pm Mon-Thurs, except where weekends and bank holidays occur.

Please see the table below for delivery dates based on order dates and times.

Pal-del-page-table

Orders placed after 12pm on Thursdays will be despatched on the following Monday. (excl. Bank Holidays) for delivery to you on Tuesday.

Orders  with 48 hour postcodes placed after 12pm on Wednesdays will be despatched on the following Monday for delivery to you on Wednesday.

Couriers do not deliver on Saturdays so we cannot despatch 48hr deliveries on a Thursday.

Min order 8kg. 

Bulk orders- for web order over £250 please contact us to discuss our bulk order discount.

* Please note that coupons and promo codes including the doggy birthday codes,  will not work if you are assigned to any discounted group* 

Delivery packaging

We will deliver your order in eco-friendly WoolCool insulated delivery boxes for all orders.

A large WoolCool box holds 24kg. A small WoolCool box holds 8-16kg. 

If you want to help us minimise our packaging please order in these volumes 16kg,  20-24kg,   36-40kg,   48kg  60-64kg

**calculations based on minced packs, whole items take up more space**

Woolcool returns

 We offer a very popular return service for the Woolcool liners. Once you have saved 12 clean and usable pieces, we can arrange free collection.  On return of 12 clean and undamaged strips, we will issue £5 in loyalty points to your account. *Please note we cannot issue any reward if any of the returned strips are damaged, or if you do not have an account with us*

To benefit from our return service, simply save 12 clean strips and roll them or fold them into 1 box.  Any box can be used, it does not have to be one that we delivered to you. It is very important that you pop a note in the box with your name and address, this will ensure you get those reward points. Once this is done, email info@paleoridge.co.uk and one of our team will arrange the collection with you.

Delivery costs

  UK          NI and ROI Isle of Man
8 - 9 kg £5.99 Min 9kg Min 9kg
9.1 - 24 kg £8.00 £15.99 £15.00
24.1 - 48 kg £12.50 £29.99 £30.00
48.1 - 72 kg £17.50 £44.99 £45.00
72.1 - 96 kg £22.00 £59.99 £60.00
96.1 - 120 kg £25.00 £74.99 £75.00
120.1 - 144 kg £30.00 £89.99 £90.00 

On occasions items may be out of stock, it is our policy to substitute unless specifically requested not to. Due to limitations in admin time, it will not usually be possible to notify customers on the day of dispatch if items are out of stock. It does not happen often but in these circumstances, substitutions of a similar product or species are given if only a few items are missing.

On rare occasions where several items are missing they will be sent out free of charge as soon as they are in stock.

If you would rather have a refund, please make us aware by adding it to the comments box when ordering.

We deliver to the whole of the UK via courier

All UK postcodes apart from those listed here will be next day delivery (subject to terms and conditions)

The following postcodes are 48 hour deliveries ( two working days):

AB31-56,  FK17-21,  IV1-36,  KW0-14,  PA20-40,  PH15-40,  TD1-15,  All Northern Ireland postcodes,  All ROI postcodes. 

We are not able to ship to these postcodes or any Scottish islands.

HS1-9,   PH41-44,   PA41 -78,   KW15-17,  KA27-28,  ZE (all),   TR21-25,   IV41-50,  IV51,   IV55,   IV56

We are unable to change orders or add additional items once your order is placed. We are also unable to change delivery days. PLEASE make sure you order on the correct day for your required dispatch day.

Terms & Conditions

Delivery policy and Times

Please see above for information about delivery days, times and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.

Our couriers will leave without a signature ie (garden, porch, doorstep), as the contents are perishable they should not be returned to depot. It is your responsibility to make sure you are in to sign for your parcel if you do not have a place for it to be left. If your order is taken back to the local depot, it is your responsibility to collect the order from the depot or arrange and pay for another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers. If you believe your parcel has been stolen, you will need to contact your local Police to report a theft from your property. Under no circumstances are Paleo Ridge liable in any way for thefts from your property.

Paleo Ridge will not accept liability for incorrect address information. If your address does not exist on our courier’s portal and we have to manually alter it, we will not replace or refund if the couriers fail to find or deliver to your address. If you have input an order with less information than is required, The Daly Partners Ltd t/a Paleo Ridge Raw reserve the right to cancel your order without notice.

Please do not order for next day delivery if you are not able to accommodate a delay to 48 hrs.

We will not refund or replace orders where customers have notified the couriers to deliver on an alternative delivery day or to an alternative delivery address. Changes agreed with the courier once your parcel has left us are out of our control and we strictly advise against this.

We will not accept liability for missing orders that have shown to be left at your address by the GPS tracking and photos taken from our couriers. Due to the system being automated, we cannot add any delivery comments to your parcels. If you need to leave instructions, use the DPD app or leave a note on your front door. They are only carried out at the discretion of the driver. Courier drivers are only required to leave the parcel within the parameters of your property, if you are not in.

We accept payment types
UK SA AUS IRL Food Origin
Organic
Compostable Box