On all orders placed before 12pm Mon-Thurs, except where weekends and bank holidays occur.
Please see the table below for delivery dates based on order dates and times.
Orders placed after 12pm on Thursdays will be despatched on the following Monday. (excl. Bank Holidays) for delivery to you on Tuesday.
Min order 8kg. Orders under 8kg will be refunded.
We deliver your order in insulated delivery boxes at no extra charge. The liners are bespoke made to fit the boxes and are recyclable.
A large liner box holds 24kg. If you want to help us minimise our packaging please order in these volumes 9kg, 18kg, 24kg, 33kg, 42kg, 48kg
Unfortunately our boxes are non-returnable at this time.
|UK||Northern Ireland||Isle of Man|
|8 - 9 kg||£4.99||min 9kg||min 9kg|
|9.1 - 24 kg||£8.00||£15.99||£15.00|
|24.1 - 48 kg||£12.50||£29.99||£30.00|
|48.1 - 72 kg||£17.50||£44.99||£45.00|
|72.1 - 96 kg||£22.00||£59.99||£60.00|
|96.1 - 120 kg||£25.00||£74.99||£75.00|
|120.1 - 144 kg||£30.00||£89.99||£90.00|
On occasions items may be out of stock, it is our policy to substitute unless specifically requested not to. Due to limitations in admin time, it will not usually be possible to notify customers on the day of dispatch if items are out of stock. It does not happen often but in these circumstances, substitutions of a similar product or species are given if only a few items are missing.
On rare occasions where several items are missing they will be sent out free of charge as soon as they are in stock.
If you would rather have a refund, please make us aware by adding it to the comments box when ordering.
All UK postcodes apart from those listed here will be next day delivery (subject to terms and conditions)
The following postcodes are 48 hour deliveries ( two working days):
AB31-AB56, FK17-FK21, 1V1-1V36, KA27-KA28, KW0-KW14, PA20-PA78, PH15-PH50, TD1-TD15,
We are not able to ship to these postcodes HS1-9, PH42-44, KW15, PA20-78,
PA80, KW15-17, ZE1-3, TR21-25
We are unable to change orders or add additional items once your order is placed. We are also unable to change delivery days. PLEASE make sure you order on the correct day for your required dispatch day.
On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do NOT guarantee a next day delivery service. Please do not order for next day delivery if you are not able to accommodate a delay to 48 hrs. Our boxes keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer when delivered at 48 hours.
Our couriers will leave safe, it is your responsibility to inform DPD if you have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If you order is taken back to the local depot it is your responsibility to collect or arrange another delivery. We will not refund or replace orders where customers have notified the couriers to deliver on an alternative delivery day.
We will not accept liability for missing orders that have shown to be left at your address by the GPS tracking and photos taken from our couriers. Due to the system being automated, we cannot add any delivery comments to your parcels. If you need to leave instructions, use the DPD app or leave a note on your front door. They are only carried out at the discretion of the driver. Courier drivers are only required to leave the parcel at you front door/porch if you are not in.